Magnus Söderlund: search on Z-Library

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1

Can the label ‘member’ in a loyalty program context boost customer satisfaction?

Söderlund, Magnus

Journal:

The International Review of Retail Distribution and Consumer Research

Year:

2019

Language:

english

File:

PDF, 1.45 MB

english, 2019

2

The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction

Magnus Söderlund, Sara Rosengren

Journal:

Journal of Retailing and Consumer Services

Year:

2010

Language:

english

File:

PDF, 230 KB

english, 2010

3

Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction

Söderlund, Magnus

Journal:

Journal of Retailing and Consumer Services

Year:

2020

Language:

english

File:

PDF, 528 KB

english, 2020

4

Short brand stories on packaging: An examination of consumer responses

Solja, Eeva, Liljander, Veronica, Söderlund, Magnus

Journal:

Psychology and Marketing

Year:

2018

Language:

english

File:

PDF, 225 KB

english, 2018

5

The effects of humour in online recruitment advertising

Oikarinen, Eeva-Liisa, Söderlund, Magnus

Journal:

Australasian Marketing Journal (AMJ)

Year:

2016

Language:

english

File:

PDF, 759 KB

english, 2016

6

Spreading joy: examining the effects of smiling models on consumer joy and attitudes

Berg, Hanna, Söderlund, Magnus, Lindström, Annika

Journal:

Journal of Consumer Marketing

Year:

2015

Language:

english

File:

PDF, 329 KB

english, 2015

7

The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction

Söderlund, Magnus, Sagfossen, Sofie

Journal:

Journal of Retailing and Consumer Services

Year:

2017

Language:

english

File:

PDF, 344 KB

english, 2017

8

Poor and rich customers in the service encounter

Soderlund, Magnus

Journal:

Journal of Service Management

Year:

2017

Language:

english

File:

PDF, 529 KB

english, 2017

9

Measuring customer loyalty with multi‐item scales

Söderlund, Magnus

Journal:

International Journal of Service Industry Management

Year:

2006

Language:

english

File:

PDF, 158 KB

english, 2006

10

Customer familiarity and its effects on satisfaction and behavioral intentions

Magnus Söderlund

Journal:

Psychology and Marketing

Year:

2002

Language:

english

File:

PDF, 103 KB

english, 2002

11

The allure of the bottle as a package: an assessment of perceived effort in a packaging context

Söderlund, Magnus, Colliander, Jonas, Karsberg, John, Liljedal, Karina T., Modig, Erik, Rosengren, Sara, Sagfossen, Sofie, Szugalski, Stefan, Åkestam, Nina

Journal:

Journal of Product & Brand Management

Year:

2017

Language:

english

File:

PDF, 440 KB

english, 2017

12

Thinking about service encounters boosts talking about them

Söderlund, Magnus, Mattsson, Jan

Journal:

Journal of Consumer Marketing

Year:

2019

Language:

english

File:

PDF, 207 KB

english, 2019

13

Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty

Söderlund, Magnus

Journal:

International Journal of Service Industry Management

Year:

1998

Language:

english

File:

PDF, 158 KB

english, 1998

14

Influencing consumers to choose environment friendly offerings: Evidence from field experiments

Kristensson, Per, Wästlund, Erik, Söderlund, Magnus

Journal:

Journal of Business Research

Year:

2017

Language:

english

File:

PDF, 571 KB

english, 2017

15

User experiences from a web-based, self-management programme: struggling with what I need when stress management is about me

Eklund, Caroline, Elfström, Magnus L., Eriksson, Yvonne, Söderlund, Anne

Journal:

European Journal of Physiotherapy

Year:

2018

Language:

english

File:

PDF, 1.51 MB

english, 2018

16

The variable nature of services: An empirical examination of trust and its effects on customers' satisfaction responses to poor and good service

Söderlund, Magnus, Julander, Claes-Robert

Journal:

Total Quality Management & Business Excellence

Year:

2003

Language:

english

File:

PDF, 97 KB

english, 2003

17

Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions

Söderlund, Magnus, Colliander, Jonas

Journal:

Journal of Retailing and Consumer Services

Year:

2015

Language:

english

File:

PDF, 421 KB

english, 2015

18

Employee display of burnout in the service encounter and its impact on customer satisfaction

Söderlund, Magnus

Journal:

Journal of Retailing and Consumer Services

Year:

2016

Language:

english

File:

PDF, 304 KB

english, 2016

19

The “killer” ad: an assessment of advertising violence

Söderlund, Magnus, Dahlén, Micael

Journal:

European Journal of Marketing

Year:

2010

Language:

english

File:

PDF, 336 KB

english, 2010

20

High prevalence of restless legs syndrome among patients with polycytemia vera treated with venesectio

Magnus Tobiasson, Bassam Alyass, Susanne Söderlund, Gunnar Birgegård

Journal:

Medical Oncology

Year:

2010

Language:

english

File:

PDF, 175 KB

english, 2010

21

Merely asking the customer to recommend has an impact on word-of-mouth activity

Söderlund, Magnus, Mattsson, Jan

Journal:

Journal of Retailing and Consumer Services

Year:

2015

Language:

english

File:

PDF, 398 KB

english, 2015

22

Customer Satisfaction and its Influence on Different Behavioural Intention Constructs

Söderlund, Magnus

Journal:

Journal of Customer Behaviour

Year:

2002

Language:

english

File:

PDF, 171 KB

english, 2002

23

Jokes in the store and its effects on customer satisfaction

Söderlund, Magnus, Oikarinen, Eeva-Liisa, Heikka, Eija-Liisa

Journal:

The International Review of Retail Distribution and Consumer Research

Year:

2017

Language:

english

File:

PDF, 1.51 MB

english, 2017

24

Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction

Magnus Söderlund, Claes-Robert Julander

Journal:

Journal of Retailing and Consumer Services

Year:

2009

Language:

english

File:

PDF, 266 KB

english, 2009

25

The retrospective and the prospective mind and the temporal framing of customer satisfaction

Söderlund, Magnus

Journal:

European Journal of Marketing

Year:

2003

Language:

english

File:

PDF, 92 KB

english, 2003

26

Screen size effects in online data collections

Söderlund, Magnus, Colliander, Jonas, Szugalski, Stefan

Journal:

Journal of Consumer Marketing

Year:

2019

Language:

english

File:

PDF, 240 KB

english, 2019

27

The proactive employee on the floor of the store and the impact on customer satisfaction

Söderlund, Magnus

Journal:

Journal of Retailing and Consumer Services

Year:

2018

Language:

english

File:

PDF, 262 KB

english, 2018

28

Employee emotional displays in the extended service encounter

Soderlund, Magnus, Berg, Hanna

Journal:

Journal of Service Management

Year:

2020

File:

PDF, 299 KB

2020

29

The depicted service employee in marketing communications: An empirical assessment of the impact of facial happiness

Söderlund, Magnus, Sagfossen, Sofie

Journal:

Journal of Retailing and Consumer Services

Year:

2017

Language:

english

File:

PDF, 282 KB

english, 2017

30

Positive social behaviors and suggestive selling in the same service encounter

Heinonen, Kristina, Söderlund, Magnus

Journal:

Managing Service Quality

Year:

2013

Language:

english

File:

PDF, 230 KB

english, 2013

31

Predicting purchasing behavior on business‐to‐business markets

Söderlund, Magnus, Vilgon, Mats, Gunnarsson, Jonas

Journal:

European Journal of Marketing

Year:

2001

Language:

english

File:

PDF, 219 KB

english, 2001

32

Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension

Söderlund, Magnus, Oikarinen, Eeva-Liisa

Journal:

Journal of Retailing and Consumer Services

Year:

2018

Language:

english

File:

PDF, 316 KB

english, 2018

33

Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment

Magnus Söderlund, Sara Rosengren

Journal:

Journal of Retailing and Consumer Services

Year:

2007

Language:

english

File:

PDF, 508 KB

english, 2007

34

Other customers in the retail environment and their impact on the customer’s evaluations of the retailer

Magnus Söderlund

Journal:

Journal of Retailing and Consumer Services

Year:

2011

Language:

english

File:

PDF, 176 KB

english, 2011

35

Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers

Colliander, Jonas, Söderlund, Magnus, Marder, Ben

Journal:

Journal of Travel Research

Year:

2018

Language:

english

File:

PDF, 114 KB

english, 2018

36

Development of the web application My Stress Control—Integrating theories and existing evidence

Eklund, Caroline, Elfström, Magnus L., Eriksson, Yvonne, Söderlund, Anne, Travlos, Antonios K.

Journal:

Cogent Psychology

Year:

2018

Language:

english

File:

PDF, 1.19 MB

english, 2018

37

Assessing behavior before it becomes behavior

Söderlund, Magnus, Öhman, Niclas

Journal:

International Journal of Service Industry Management

Year:

2005

Language:

english

File:

PDF, 109 KB

english, 2005

38

“The organizational change imperative”: an empirical examination of how work units in a learning context respond to increasing complexity

Magnus Söderlund, Johan Stein

Journal:

Scandinavian Journal of Management

Year:

2000

Language:

english

File:

PDF, 154 KB

english, 2000

39

Preferential treatment in the service encounter

Bo Edvardsson and Professor Anders, Professor, Söderlund, Magnus, Liljander, Veronica, Gummerus, Johanna, Hellman, Pia, Lipkin, Michaela, Oikarinen, Eeva-Liisa, Sepp, Marianne, T. Liljedal, Karina

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 230 KB

english, 2014

40

Revisiting the smiling service worker and customer satisfaction

Söderlund, Magnus, Rosengren, Sara

Journal:

International Journal of Service Industry Management

Year:

2008

Language:

english

File:

PDF, 140 KB

english, 2008

41

Business Intelligence in the Post‐modern Era

Soderlund, Magnus

Journal:

Marketing Intelligence & Planning

Year:

1990

Language:

english

File:

PDF, 348 KB

english, 1990

42

Stability and change in decision makers' perceptions of the firm's environment: An empirical study of causal attribution by a top management team

Magnus Söderlund, Mats Vilgon

Journal:

Journal of Economic Psychology

Year:

1993

Language:

english

File:

PDF, 1.53 MB

english, 1993

43

Human glutaredoxin-1 catalyzes the reduction of HIV-1 gp120 and CD4 disulfides and its inhibition reduces HIV-1 replication

Joeri Auwerx, Ola Isacsson, Johan Söderlund, Jan Balzarini, Magnus Johansson, Mathias Lundberg

Journal:

The International Journal of Biochemistry & Cell Biology

Year:

2009

Language:

english

File:

PDF, 580 KB

english, 2009

44

Young consumers’ responses to suspected covert and overt blog marketing

Liljander, Veronica, Gummerus, Johanna, Söderlund, Magnus

Journal:

Internet Research

Year:

2015

Language:

english

File:

PDF, 257 KB

english, 2015

45

Lactic Acid Isomers and Fatty Acids in Sinus Secretion: A Longitudinal Study of Bacterial and Leukocyte Metabolism in Experimental Sinusitis

Westrin, Karl Magnus, Stierna, Pontus, Söderlund, Karin, Carlsöö, Bengt

Journal:

Scandinavian Journal of Infectious Diseases

Year:

1992

Language:

english

File:

PDF, 516 KB

english, 1992

46

Employee Mere Presence and Its Impact on Customer Satisfaction

Söderlund, Magnus

Journal:

Psychology and Marketing

Year:

2016

Language:

english

File:

PDF, 240 KB

english, 2016

47

Thinking about service encounters boosts talking about them

Söderlund, Magnus, Mattsson, Jan

Journal:

Journal of Consumer Marketing

Year:

2019

File:

PDF, 207 KB

2019

48

Intestinal flora in very low-birth weight infants

Markus V. Björkström, Lina Hall, Stina Söderlund, Eva Grahn Håkansson, Stellan Håkansson, Magnus Domellöf

Journal:

Acta Paediatrica

Year:

2009

Language:

english

File:

PDF, 106 KB

english, 2009

49

The Homicidol Effect: Investigating Murder as a Fitness Signal

Dahlén, Micael, Söderlund, Magnus

Journal:

The Journal of Social Psychology

Year:

2012

Language:

english

File:

PDF, 70 KB

english, 2012

50

Microorganisms and Leukocytes in Purulent Sinusitis: A Symbiotic Relationship in Metabolism

Westrin, Karl Magnus, Stierna, Pontus, Söderlund, Karin

Journal:

Acta Oto-Laryngologica

Year:

1994

Language:

english

File:

PDF, 474 KB

english, 1994

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